This post is a day late but i had a very busy day yesterday, I spent the day with Tom Denton and in the morning we manned the support desk and he showed me how the ticket system worked, I also watched as he was searching for the drivers that where needed for one of the school of architectures laptops. It was really fun and we did a quick patching job in the afternoon in one of the smaller comms rooms, i was surprised at how many wires there where in a small comms room! Tom also showed me some stuff on one of the huge macs as well as showing me a few of the ict rooms and other various areas onsite.
Today I am getting shown sharepoint and also business analysis with Emma so i look forward to doing this, today should be another interesting day!